3/4/2023 0 Comments Liquid notes ilokIf you have purchased a Seventh Heaven iLok code this cannot be used with Seventh Heaven Professional and vice versa. Expired demo products are still installed You may also need to try synchronising your iLok in iLok License Manager (right click the iLok and click synchronise).Ģ. Visit the ‘available licenses’ tab in iLok License Manager and right click it, activate, and select a physical iLok or machine location to activate to. When the customer tries once again to redeem it not realising it needs activating they find they cannot redeem it again. Usually the license is in the account has not been put on the iLok / machine yet. ![]() If you installed the wrong version please remove it with the uninstaller available in the knowledge base. Please double check your Seventh Heaven license is not being used with Seventh Heaven Professional or vice versa. Often this message is encountered when the license is being used with the wrong product and a second attempt is made to redeem/activate with the purchased code. It is very important to remember a license cannot be redeemed more than once, whether or not it has been used/activated, it can only be redeemed into your account once. Redemption count exceeded for a license code The most common issues redeeming and using the iLok licenses are discussed below.ġ. If a cloud session is open (on your machine or another remote machine), close the session and re-open from License Manager’s file menu.Try opening a cloud session from iLok License Manager if your license supports cloud, this may help as a temporary fix to get you working again (contact support if you want to swap for a cloud license).Check you installed the right product (Seventh Heaven vs Seventh Heaven Professional) – it is a very common mistake to pick the wrong product update and install a product you do not have a license for.Check you have no expired demos installed that are actually asking for the code.De-activate the license, and then re-activate.Synchronise the iLok in iLok License Manager (or remove the license from the iLok and re-activate, this does the same thing).On rare occasions it is necessary to re-install iLok License Manager even if it is the latest version – this may seem unnecessary, but it fixes a lot of problems.Update iLok License Manager to the latest version (v5 or above), the plug-in will not be able to see valid authorisations managed by an old version.Occasionally a previously functional authorisation can stop working for no apparent reason.ĭo not attempt to re-use your license code to solve this problem, if it has already been redeemed then it is in your account and the license code is of no further use. standard vs professional where applicable). Please be sure to download the correct editions for your license (e.g. The iLok License Manager is not a software download tool (it is only a license management tool), so finally download and install your plug-in(s) from the LiquidSonics downloads page. This could mean two machine activations, a machine activation + a cloud activation, and so on.ĥ. ![]() LiquidSonics products all come with two activations – this means you can activate any combination of 2 from the choices of USB, iLok Cloud or machine activation at a time. Please note that you can only have one active cloud session per account. The cloud session must stay open for you to continue using any activations in the cloud. If you would like to use iLok Cloud, simply open a cloud session from license manager’s file menu. You may wish to activate to a physical iLok, so consider purchasing an iLok 2/3 (leading music retailers or Amazon often stock these) and deposit a license there (you can move licenses between the computer or device as necessary in future). ![]() This is the recommended option for new users. Next you will be given the opportunity to activate to your local computer. When you are signed in to the license manager desktop application, just click Licenses and Redeem Activation Code from the menu copy/paste your license into the box.Ĥ. Next create a free account with iLok, and log into the license manager that you just installed.ģ. If you have never used iLok before, simply visit and download the latest software for your operating system.Ģ. If you are new to iLok, please follow these five simple steps to activate and run your LiquidSonics plug-ins.ġ.
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